Cancellation & Refund Policy

Effective Date: [Insert Date]

At Myfa Gift, we carefully prepare every flower arrangement and gift according to each customer's order and selected delivery date. As flowers are fresh and perishable products, our cancellation and refund policy is designed to ensure fairness to both our customers and our business.

1. Order Cancellation

Customers may request to cancel an order by contacting Myfa Gift via WhatsApp or email as soon as possible.

Cancellation eligibility depends on the timing of the request and whether preparation of the order has started.

Cancellation more than 48 hours before delivery

Customers may request cancellation more than 48 hours before the scheduled delivery date.

A cancellation fee of 5% of the order value may apply.
A refund will generally be provided, less any non-refundable payment processing or transaction fees charged by the payment provider, where applicable.

Cancellation less than 48 hours before delivery

No refund will normally be provided. Because flowers, gifts, packaging and other materials may already have been purchased or the arrangement may already be in production.

Same-day orders

Same-day orders cannot normally be cancelled once the order has been accepted and preparation has commenced.

If cancellation is requested after preparation has started, no refund will normally be provided.

2. Customised & Special Orders

Customised bouquets, personalised gifts, special arrangements, event orders and other made-to-order products may require flowers and materials to be specially purchased or prepared.

Once preparation or material purchasing has commenced, these orders cannot normally be cancelled or refunded.

3. Peak-Season Orders

During high-demand periods such as:

• Valentine's Day
• Mother's Day
• Chinese Valentine's Day (七夕)
• Chinese New Year
• Christmas
• Graduation periods
• Other special occasions or promotional periods

different cancellation terms may apply due to advance flower purchasing and production planning.

The applicable cancellation terms will be stated during the relevant campaign or order process.

4. Payment Processing Fees

For online payments, payment providers such as credit/debit card or other payment gateways may charge transaction or processing fees.

Where a payment provider does not return these fees to Myfa Gift when an order is refunded, the actual non-refundable payment processing fee may be deducted from the refund, where permitted by applicable law and clearly disclosed to the customer.

5. Refund Processing

Approved refunds will generally be processed through the original payment method.

Please allow reasonable processing time for the payment provider or bank to complete the refund. The time taken for the refund to appear in the customer's account may vary depending on the payment method and financial institution.

6. Flowers, Colours & Product Substitution

Fresh flowers are seasonal and subject to availability. Flower varieties, colours and foliage may occasionally be unavailable.

Where necessary, Myfa Gift may substitute unavailable flowers with flowers of similar or higher value, while maintaining the overall style, colour tone and value of the arrangement as closely as reasonably possible.

Minor differences in flower size, colour, shape and arrangement are considered normal because each arrangement is individually handcrafted.

7. Damaged, Incorrect or Unsatisfactory Orders

If an order arrives significantly damaged, incorrect or materially different from the product ordered, please contact Myfa Gift as soon as possible after delivery.

Customers may be asked to provide clear photographs or videos of the flowers/product and packaging so that we can assess the issue.

Depending on the circumstances, Myfa Gift may offer:

• Replacement of the affected product;
• Partial refund;
• Full refund; or
• Another appropriate resolution.

8. Delivery Issues

If the recipient is unavailable, provides an incorrect address or telephone number, refuses the delivery, or requests delivery to be made at another time, additional delivery charges may apply.

For failed deliveries caused by incorrect customer-provided information or recipient unavailability, the original delivery charge may not be refundable.

9. Refunds Due to Myfa Gift

If Myfa Gift is unable to fulfil an order due to circumstances within our control, we may offer the customer a replacement arrangement, alternative delivery arrangement or full refund, depending on the circumstances.

10. How to Request a Cancellation or Refund

Please contact us through:

WhatsApp: +6016-807 9638
Email: info.myfagift@gmail.com

Please provide your:

• Order number
• Customer name
• Reason for cancellation/refund
• Preferred contact details

Our customer service team will review the request and advise the customer of the applicable refund or cancellation terms.

Important Note

By placing an order with Myfa Gift, the customer acknowledges and agrees to the cancellation and refund terms applicable to the order.

Myfa Gift reserves the right to review exceptional circumstances on a case-by-case basis